SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I now have this product on for an hour and quality is poor does not give support and has no footbed inside sole after twenty minutes already I do not recommend this, but yes you can actually expect nothing for the price.
Very fast delivery great quality product
Excellent material, perfect including numbering. Arrived very fast. Showw
shoes are perfect, delivery was fast! thank you sneller!
Beautiful boots. I love them.
I especially liked the delivery because the delivery man called me to find out when he would be at home.
Arrived very quickly, I bought the number I put in Brazil and worked out .. Seems to be of good quality.
I didn't find it very comfortable I took the number 42, who pants 41 in Brazil fit
Good boot, for the price. 38 shoes in Brazil, but I always wear 39 in shoes like that, so as not to hurt. This as I saw saying that it was big I ordered exactly the size of my foot, 25,5cm. It worked super well, but for me I like it looser, it equated with the 39 sneakers I buy here. So for those who like it fairer (right) I suggest that ask for a smaller number. And she's pretty. Finish a little worse than the "bullterrier" here, but I think it is worth what it costs. Apparently will last long enough.
Very good and comfortable, arrived before the date!
The matirias is very tinck
Pants well, very beautiful and arrived before the deadline
I liked too much the boot is beautiful comfortable arrived fast 10 days recommend the seller great seller
Very good!!!!! Very cool and comfortable. Very good price for this good quality
In love with him, ameiiii Perfect, light, beautiful and comfortable
I strongly recommend it and evaluate it with excellence and the material of the cloth is beautiful and beautiful and thank you to the seller and the fast delivery
Mustache, it seemed like a fool for your penny!
Very fast delivery shoes very good take your size
This is the right price, for the right product. Quality and cut are good, comfortable and warm. The zipper is very convenient so as not to have to undo the laces. I recommend!