SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping and exactly what I ordered
Excellent... Good shoe's 28.5 cm my foot 46 number of shoes
very recommended, the quality is identical to the original (very high copy), looks so good and fits perfectly, thanks to the seller, arrived so fast (two weeks to israel)...
Great quality. I own the originals (black) that I bought much more expensive. She have nothing to be envied, apartment may be the goretex. Fast sending.
Everything is OK thanks I recommend the seller
Item according to the very satisfied announcement fast delivery
At the 43rd, pidishov yak once 43rd, in the rosmir, more than a leg with a greenhouse with a sock and a warm mouth. Glory of Ukraine!!!
Item מצויין, it's about size right. Sitting very good on the leg. Looks exactly like the original quadrant price. It's very fast. Recommend very!
I'm very satisfied with the boots I can eat very well as described, there is no smell of rubber, it is good to sit on my foot I would say ididly, 43 I took 43 with a thin toe tight with a thick one will press fast delivery
All OK shoes whole very fast shipping only numbering some inflated but general all OK recommend order number smaller another
Very good
I ordered Black, I like it very much, now I ordered Green Bate, the quality as usual for this money is very good, on the membrane, I ordered 42 size for one more than 43, everything fits well!
The shoes came in very good quality, lightweight and comfortable
very nice and comfort shoes
Came earlier, in two weeks, I buy the second pair everything is fine, normal replica, I need to take a size larger.
Boots are fully consistent with the description, demi-season. 43 size bought 44, a little big, but with a warm toe will be perfect, light weight, materials fabric and leather, like a membrane, insole to replace, shoelaces like paracord, Lowa logo, I recommend it. Packed in pouch and bag, not affected by shipment
Great replica. Quite comfortable at-15. The only thing that changed the insole to a warm one. If I had never worn the original shoes, I would not have determined that this is not the original. Mountain-Tex is absent. If there is any membrane, it works very poorly. Indoors, the legs are "suffocating." In general, good shoes for this price. On the foot 28,5 cm took 45 size. Fit perfectly.
Ordered 42 to 42. Exactly to the point.
I haven't measured it yet, seemingly all the norms. Delivery early. Recommend
Bots are cool, took a size larger, because Wide foot, sat down perfectly, delivery is fast by courier to the door, despite the New Year holidays, I recommend the seller