SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived before the deadline, very top, recommend, can buy without fear
I loved the mini massage and quality, my product arrived before the deadline. I recommend this seller.
Just arrived, it's intact, perfect I didn't care but I believe everything is in order
Arrived well packed and working still not tested but the pistol seems to be efficient!
Massager of the arrival of charges its own function of vicone good
Looks good has a lot of strength
Item Received fast, working , but the usb charger not fixing properly.. but it working
The device is beautiful, it came working perfectly. With all ad accessories. Already came with a little load, looks very good. Will be useful to relieve my back pain.
Good cost benefit. Fulfills what it promises for recreational purposes.
I liked the product not long, communicative supplier, just haven't tried it yet
Wow it’s really nice amazing it’s a very cheap price every one afford ♥️ n most importantly the massage speed mode. I don’t know this features love it
I am pleasantly surprised, the equipment looks very good, the quality of workmanship really good, for this price I expected some plastic toy and here is really something nice, the casts have to be polished by yourself but the nail file can do it, and USB C charging, I recommend
Arrived very fast, good quality, works very well, excellent service
Excellent cost benefit, some tips were with a burr and bothered when in contact with the skin, but nothing that a sanded does not solve
Excellent!! Very impressed with the presentation and the quality for the price you buy it. Thanks
Very good. It looks sturdy and vibrates very well. Powerful battery. It's a good buy.
Product arrived intact with all the pieces, I have yet to try it but it looks like a valid product for the price paid.
A show!!! Recommended what I arrive 6 days later but well it is not serious either. A 10!!
Arrived early, the box in perfect condition complies with what was announced and use it and works very well 100% recommended
It is very good for massage .. it is well recommended .. thank you...