SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I expect to buy two three-fold and still before use, hope to use well and help
I used it well. I bought a pair, but there was something that didn't work well when binding a line. I did.
Very disgusted and already indicated in comment of another color purchased. The first exit breaks because a tightening piece and therefore disabled for the route and the backpack. It has happened to Me in the two that I bought. Bad design of that piece that breaks by torsion the first time. I have to return. Attached photos of what has happened to others and would happen to this one if I use it.
Are as described. The set of accessories (three) of each stick is the one you have on. If two sticks are ordered, a single set of accessories (three pieces) is received as a gift. Very well packed and fast shipping. Although pending to see how they behave, due to their appearance and configuration we recommend them.
It is convenient to put in a suitcase, you need to take 2 for Nordic walking, because sticks are sold by the piece-pay attention!
Best price ~ ^ ^ recommended ~
Just like I imagine, good product, simple and easy to use, fast shipping and good packaging thanks
Light, maybe I 'd like a more gummy handle, more malleable dressings. Good Product!
Durable and good finish It's the same with the picture.
Very good. Great quality.
solid. worth it. if it collapses under weight, you just need to tighten bolt close to handle
Good and light in weight.
perfect and on time
Folded 3 knees. Fit in the backpack horizontally!!!. Cool sticks. The store Thank you. Recommend
Fast shipping good quality
Delivery 11 days. Packed well-in an air bubble. 1 stick comes. The quality is good. Very convenient and quickly folds. You need to insert the parts into each other and pull the ring up until the tongue appears, which closes the structure (see photo). I will write in detail, since I myself did not immediately understand, I thought the stick was broken. The handle is very comfortable, there is a loop for the hand. Only the tip for a slippery road raises doubts, it is plastic. There is a case.
Second purchase, still satisfiedThanks store for the speed of sending 9 daysFor France
Delivered in three days by courier, the system for some reason did not allow placing an order with self-pickup from the point of issue. The package is reliable, with two sticks one repair kit. Look a little flimsy, especially the plastic clip that locks the stick. The tip is not tungsten carbide, just blackened iron. The weight is slightly more than the declared. With a 300g ring case I will check in, add.
Good afternoon, thank you for lamoronta delivery of the product, the canes only bring a spare and it was 2 canes, it took one