SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very nice useful product small, but I think it is enough
People? Congratulations on the quality product! I am very happy and satisfied with this flashlight, I was so delighted that I will buy another one! Came well packed everything SertoThis one can buy without fear.
Good day. I liked the camping lamp. Having a real capacity battery of more than 5000 milliampere hours. Charging from 0 to 100% takes about 6 hours (5 V 1A). At the maximum level of warm light will work for 9 hours 52 minutes. Of them the first 5 hours of stabilized light. Though at first, in the first minutes, there is a slight decline in brightness on the 10%, then a flat bar of brightness. You can adjust the brightness of any color this is a big plus. Minus, all modes, except for the maximum, the phone's camera is visible. But his eyes do not see and do not get tired. Recommend for purchase!
Chudovy vibir!
Bulo marred 18.05.23 Trimmed in vidylenni as rock 26.06.23. The track was good. Ruh with Ukrainian Husky-Bo Tse with rubbish and Ganba in the 19th day!!! Pakuvannya good-two bags of shotovi, leave it for the Fir box, sill in the middle, puzirchastya plivkoy. If you want to get into such a wine, a cardboard box is a private champ. The lamp itself is a fool of good! The control button, me pidsvischennya, that formula about the camp of the rosryad. That-this is the case for Lichtarik. Simple keruvannya, that regime's robots. So rosemir did not rozcharun. If you allow me to wear a lamp, without attempts, I will fold it. Foggless Shob: Statibka on karabini Bula bilsh dosconaloyu; Without bringing in BI shkirianiy, Abo tissue chochochol. I never knew the seller. The otsinka virobu is a fool of good. I mean. I will find that lady.
Nagyon jó,több szinten lehet állítani a fény erősséget. Fehér,sárga,kék,piros és zöld szín. Minden színre lehet állítani a villogást és a hogy fel-le állítsa a fény erősséget. A kereső lámpa nem egy nagy durranás de megteszi
Fast shipping, excellent Product. Highly recommend. My husband took it for himself. I have to buy a second one for me.
It was delivered to me in 8 days. Very fast shipping. Quality product.
Wonderful product. A lot of quality in the finish. Beautiful loved it. Packed correctly. Arrived long before the established deadline. Very good store
Very ruined package, luckily the interior has remained intact and functioning.
Cool small but heavy lantern, the delivery is long, 32 days, there are many modes and brightness adjustment, also magnetized to the refrigerator and other metal surfaces, the size is less than the picture, in the second photo, the scale to the box, in terms of the brightness of the light it is for a camping or a small room, it is more similar to landscape lighting.
Quality lamp. I am really satisfied with the product quality
Duge Class Lamp! The trochs are plowed up by the regional regimes, they could have interned with a changing set. Ale spraddi class!
Nice product working good and fast delivery but charging cable is not included!!
very nice article, Smaller than expected, but bright light, ideal for camping. torch mode is also nice add on. Good design, has also rubber plastic ring so you don't loose grip while wearing it in the hand. Fixation hook is not plastic but metal, another advantage. Can definitely recommend the article.
nothing to say except perfect good quality good material perfect lighting seller recommended
I liked it very much!!! Lamp has great quality and very good battery life
Delivery 6 days to Israel. Compact and durable. Has weight-there is a battery. All the declared functions work even more-there is a mode of spontaneous increase and decrease in brightness on all colors. There are cable type with box and English instruction. Strong Magnet You will receive the item which is more expensive than you pay. Highly recommend to purchase. The seller Thank you very much and good luck on sale
Great workmanship, strong light, different powers of ordination, fast shipping, I recommend
Very good, quality product.