SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and exactly what I was looking for. Communication with the seller was good and delivery was quick. 10/10.
imádom!
Finally tested on vacation yesterday. The car turned into a full tent with a canopy) very cool idea, thank you very much the seller. Rest now with comfort) on the Changan CS35 has a great place, everything is in size. Happy to buy)
This seems to be pretty nice and perfectly fitted with my Skodâ Octavia Sedan. Even though the delivery was delayed in Finland, but im satisfied with the product.
very good quality, fits perfectly
Great tent, on the Ford Kuga got up without problems!
The product is as described, it is interesting, it is suitable for Renault Sandero Stepway 2018
Kia Carens III. all fit. As if they were sewing on it. Only tried it on. Did not spend the night. I hope it will be possible to test soon
I bought it for a Nissan Pathfinder, which is a big car, and fits perfectly, the product is amazing, totally recommended, it is very useful and of good quality.
Perfect! Just like it was in the description. In the photographs is a Fiat-type station wagon.
It looks very good. In a Bmw x5l in the back is a bit fair. But enter.
Good purchase, I arrive before the date now it only remains to try camping but it seems good material
Fits well on my 2009 X-Trail. Best complemented with some magnets here and there to be fully closed. I also bought poles to keep it extended at the back, and provide a small roof. I am still to try it in actual camping conditions, but looks like it's going to do a good job. Not sure how it would behave in rough conditions though. Some parts (zip, ...) look a little cheap and fragile. But the price is absolutely unbeatable compared to alternative options. Buying / shipping process was smooth and received it within 2-3 weeks.
I came to the Kashkai, just. The quality is excellent. The seller sent all the parcel on time. Came ahead of schedule. But only the color changed. In the description and in the reviews, black and white is sent to everyone, and they sent me black and yellow .. The seller responsible made a discount.
Seems to be of great quality! Product arrived fast, ahead of schedule! I look forward to testing camping! Fit well into the car, ours is small size, and the car is a Livine!