SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping and very comfortable sea shoes. Thanks a lot
My uncle, on my feet, it was super good, I recommend the seller
I liked it very much, super well finished and comfortable. Let's see the durability.
Came in quickly. European size is perfectly tailored and they are lovely. Still need to test them in the sea
Super good, they look perfect, they arrived very fast, the finish is very good!! I recommend them
The product looks as in the description. Good materials. They are light and comfortable. I will see how it behaves in the water in a month at sea.
excelente
I didn't think it was so good and good. Thanks seller for fast shipping. I recommend it to everyone.
Highly recommended product, the material looks good quality, good finishes and in general for the price it has is not bad. If I recommend like other buyers order a size less than the one used normally so that I adapted well to the foot since the size is your size as is. 40 corresponds to the European 40.
Excellent, arrived very fast in 13 days from purchase Flexible material feel good
Incredibly fast delivery - 1 week to UK! Wow! Coral shoes are super! Nice quality, nice design. For
One pass these sneakers :) about the size is worth seeing the size guide, I take the size of my feet and it said 27, so I asked for one more number that said 27,8 and it was great.
Same as the description
Came after the declared line of the light, and she was personally satisfied with the purchase, I recommend. I will give the seller for the delivery!
These shoes are so, so comfortable. I don't want to take them off. I haven't walked outside in them, but they feel better than my sliilppers and my flip flips. Thank you
Very lightweight shoes, EU size 41 is fitting the description correctly.
Strongly recommended, very comfortable water shoes, light, soft, high quality, correct size number.
I ordered the wrong size, so it's hard to tell if they fit well. They match the advertised image.
Perfect
I am very satisfied with the purchase, the shoes have a good design, good materials and perfect fit, the only problem is the delivery time up to Mexico but it was worth it.