SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rolled in 0-2 ° with the wind and in places the fingers tried to freeze, during ascents, but not critically. On the battery overnight, they have time to dry if their hands are not sweating much Brush 9.5 cm, L-Ka sat down perfectly!
Quality is on top!
Great quality! Unexpectedly for such little money.
Just a gun. Very warm and thick. But, take a woman's hand all the same s. I have a long brush but narrow, wide inside. You can tighten on your wrist and you will not lose them.
Ordered two helmets and gloves from the store. First they sent it in two parcels, but upon arrival in the Russian government they were combined. On hand with palm width 10 cm ordered size L. After receiving the order, I measured it, they sit well, do not squeeze the hand and do not dangle. It feels very warm, very soft inside with the material like fur, but I don't think the fur. the inside of the lining moves when removed from the hand, sewn inside to the fingertips. On the street did not experience. The hand will sweat, but the main thing is not to freeze. At the end of March I will run in Sheregesh.
Product very good quality fast shipping arrived in 8 days
Everything is at its best! Thank you very much!!! You are the best store!!!
All OK shipping two weeks from payment.
The gloves are excellent, I read the reviews and ordered L, I was afraid that they would be short in length, but no, they are large, I will attach them to a man's hand, I will order less for myself. Nice pocket on both gloves, the skipas will fit.
Very high quality gloves. Are tight on the arm, plump. You can control the touch screen of the smartphone in them. in size M: fingers close to a woman's hand. On the back of the zipper, do not know the pocket or ventilation. Cuff with a tightening, rubber bands are sewn inside for hanging on the jacket.
Nice. The size is just on my hand. Let's see how it goes on the street.
I went to the praise and bought it. The gloves are beautiful and that's all. I took off my leather gloves with my fur and put these on. I think let me check how hot they are. After all, there are only 10 on the street, and in the reviews they wrote that at-40 they are warm and good. Well, I put on my gloves and went for a walk-10 a couple of kilometers. In 20 minutes of walking, my extreme phalanges of four fingers completely froze-from my little finger to my index finger. Only the thumb felt a little cool, but did not measure. The feeling when the fingers burn from the cold, they are burned by frost. And there were only 10. You can wear, but not long)))
Bought on December 30. Came to the item on January 14th. I did not correspond with the store, there was no need. I recommend the product, I also recommend the seller.
Gloves are good, fit well. There are pockets for cards (convenient for passage to the lift). Delivery to Abakan 19 days. I recommend it.
The gloves are of very good quality, the Skipass can fit in a pocket, arrived in less than a month
Very high quality gloves, just a top for money
Sewn normally. The inner material is pleasant to the touch. But still fingers are frozen)) Mittens apparently need to be taken.
The first impression is good. Qualitatively sewn, nothing sticks out anywhere. Bought size L, hand sat well. From the tip of the index finger to the edge of the palm of the wrist, I have 185mm, the width of the palm from the base of the thumb to the outer edge is 92mm. Seller Thank you! All OK, thanks!
I recommend very good gloves. Seams all straight threads do not stick out. There are rubber bands for not getting lost during removal, very convenient when skiing or snowboarding. Inside are very nice. In the cold I have not checked yet, but I think that in them there will even be frying up to-10. I am very satisfied with some of the best quality ordered with Alica.
Cool!