SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is not the first time we order. The insoles are excellent, and they do their function perfectly. I have spurs on my heels, insoles make the condition of heels much easier. Work on the legs. I can withstand up to 6- 7 hours. Thank you very much to the seller for the quality product and fast delivery.
Arrived fast and well packed. Comfort and fit to size. Recommend seller
good enough. maybe longest ones would be better to do somewhat more wide
Excellent, really gel, better than those buy big French brand.
The quality is excellent, as always, very fast delivery. Present present. The Insole was chosen a size larger to cut it yourself, there is such an opportunity. The seller Thank you.
The product looks consistent with the description more than to use and see over time if these insoles hold up.
Everything correct and are super comfortable, great seller.
Gobby insoles
Very well, as always. Have arrived early and well, and they are very comfortable. I 've bought other times. Recommended templates and recommended the seller.
Excellent quality. Thanks to the seller. I'll buy more...
Dine but effective silicone for calcanean problem.
My husband likes it very much, it is convenient. this is not the first time I have ordered from this seller
High quality and fast deliver also brought a little gift
product received as described and was received earlier than estimation
at first I didn't notice any difference in my feet after putting the insoles in my shoes, but after 2-3 days, I started noticing a HUGE change in my feet, legs, and back when walking with these. suddenly everything hurt sooooo much less, I was able to walk and stand for longer periods of time without getting tired, and I have significantly less muscle fatigue then before. I feel like a whole new person with these! utterly life-changing. I definitely plan on ordering more of these insoles in the future for all of my shoes 10/10, I highly recommend this product and this seller!!!! thank you, thank you, thank you!!!!
Excellent.
Very fast shipping. Look good quality, need to check the comfort