SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is good. The disadvantage is the lack of dust protection cap.
I just got it. it looks excellent to me, better than the other brands I 've ever used, I hope it will last long in my races, thanks
Great product and quality. I ordered 2 bladders and will order more!
Very good this hydration bladder the best!! Second I buy, this one I will leave emergency in the refrigerator!! Not to mention the strong and robust material, great hydration bag system!! You can buy without fear, you will like it!!!!!
Great product as work well and fast shipping thanks
Excellent product, as per description. Can buy without fear! Arrived MTO fast at my address. I recommend too much!!!
Very well done. The Russian world is always dirt poverty and devastation. They must be driven with sled rags. Glory UKN
I need to try the product, however the shipment was combined with another and that was great, continue like this!
Good day. The goods received ahead of time very quickly before Moscow. I really liked it I tested it at home all Super.) Thank you
Excellent product delivered before deadline
Extreme quality product to use in trekking, hiking and cycling The hose connection in the bag is plug in play, further facilitating To have access to water, just pull the unlocked end, it is not biting Acquired model is 3L Product delivered within 15 days established by seller
Arrived well packed. Seal well, no leaks. Succionator is correct, I wish I would bring a lid. Excellent quality of the plastic.
Super. We do not want to see the vidomikh brands. I recommend it
Third time I buy and recommend them a lot, the product and the seller. From 22 to 31 at home and that they came from China and the estimated delivery was April 5.
Such as the description, and it arrived in the established Times. Excellent Product
Fast delivery great product everything is fine
It looks very good quality, better than the hydration bags sold in local stores and at a better price. The shipment took about 15 days to reach Mexico.
Only took 10 days for this to arrive to me. And man. The quality of this bladder rivals that of the ones that cost 4x it. It's ridiculous. What a bargain. I would definitely recommend this. So much easier to fill up and clean than my first bladder. Came with extra o-rings too. And the plug and play straw is amazing. You're definitely getting more than what you pay. Amazing.
Very fast delivery. I needed this for this week’s walking so I’m very happy. Thank you for the seller.
Excellent Product, exceeded expectations, arrived very fast, recommend the product is the seller.