SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits perfectly. Happened even rather than expected. Perfect.
Very well, light, large, with protection for rain. Pockets on the abdominal belt convenient but the phone does not fit in
Good backpack, like everything. It remains to check in operation. The main question will not break out? Looks strong.
Very good for the price!Leger and without rigid frame. I took this color because I saw it on the reviews and it's better than in the ad.
ok. backpack good.
Can be taken, made soundly
The backpack is simply chic. I don't see the point of describing everything, there are a lot of positive reviews and even with a photo. I join them
Backpack of infallible, on its own penny. Fabric Mich. The back is twisted. Brits can.
Good backpack for this price!
It has come to me in a week, very fast
Delivered in a month. The backpack is good without marriage. For my wife what I need.
The package came with a damaged cut, but the backpack is full. It's all right.
Looks good quality I will test on a camping first.
Excellent bag and delivery was fast within 10 days
The backpack arrived. Which is not the subject: the lower webbing is a wide part where the pockets of a tiny pocket with a hand are difficult to find on the side. Further back quick access pocket with bag up i.e. Separated from the main compartment what is the essence. I will put a big thing and everything will push this bag into my pocket not to shove anything. Must be tested for withdrawal! By dimensions of 40 L., 10 kg weekend backpack
Very good product. I fully recommend the seller.
wow! I bought this 3 bags for my family and its great! Arrives completely in 3 weeks. It's so spacious I can probably bring my whole kitchen at the camp site,with free rain cover each bag.And thanks to you seller for immediate reply and so 5 star is for you
I don't think it will be 40L. I need one. The color of the D-G turned out to be dark green-well... The material is strong, it is very sewn
The workmanship is good. From the advantages, probably, everything. I didn't like the backpack. In the photo my old 35L backpack. This one is 60 liters, but, in fact, 40 liters. Ordered gray, but it turned out to be the color of horse shit. The pockets on the waist belt are very small. In them, perhaps, a box of matches can be put.
The quality is good, better than expected. For that kind of money a very worthy backpack.