SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great for the price It is tight and comfortable to wear.
I made a ferrata are brokenThe first time I used them♂️ The rubber below and very weak wears out fast
Good and light .. I wonder how long they'll last. They don't seem so hard-wearing.
Excelent boot. This seller has the best price. Fast delivery. Super recommend this store
The size of the seller's net, order 43 is the same as normal shoes
Well received. It seems to be useful. There is also a lining deadline. Usually the climbing boots are made with only 1. Bond .. 2. A man made of a VAT like a swear and attached the sole with a bond. 3. There are three big ones that made one box like a verson and made the sole by bond sewing .. This is number 2. (Material is non-Paddy) When does the sole fall off? On the whole, I like it. Depending on the durability, there is a will to buy repurchase. I think I made it well. The sole was folded and put in it. What I want to improve on... I hope the laces get better. The string can be strung out, so I want you to put in one more. On the whole, I like the price.
High quality boot and very comfortable, very well sewn, thick soldier rubber and does not skidder, I do not wear such a good and comfortable boot in a long time. I really liked
The texture is light and comfortable. I will raise the rating again after the mountain. Last time the low-cut climbing painter had a good price ratio, so I believe these shoes will be good too.
You're more than a baby, so you're perfect to put on 265 Mujujo Ogeunsa Ara.
Fast shipping goods arrived safely. I don't know yet because it's before I wear it, but it looks comfortable.
Excellent value for money, good construction material, seemingly robust, lightweight compared to the structure. Tread very thick sole and with good design, great for rough terrain. Good details such as the accept shoe pull on the back. Fits one size less than in Italy, but with the size table it is easy to find the right one. Fast shipping delivery in 9 days.
Before the time and very good
Buy before and are quality ankle boots. My son uses them and has good comments.
good looking boot, quality looks great. very happy with purchase. normally take a 42 ordered a 43. fits great
Arrived on the indicated date, I bought them for the airsoft, I already tried them, they are comfortable and very light, the only downside is to one of the metal carvings where they grab the laces arrived broken, otherwise very happy with them
With fast shipment soon arrival. Goods is beautiful packing also carefully.
It looks good light for walking long distances but has not been tested yet the product has been reached quickly
I put on 165, but the order is only 165. It's not very high-end, but it's great for this price. The cushion is also good and light. When I go to the mountain, I try to be a God, but I have to look forward to it.
I liked the shoes, well padded, I have a size 42 and I ordered 43, they fit me very well, they look resistant, good traction on acrylic floors, but I still need to try them in the countryside and in the mountains. Very fast arrival time calculated for March and they are already home February 7th