SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery in 27 days. It's exactly like in the photos. The color is superb. There is a huge water tank with, which I have not yet tested. Excellent transaction.
Arrived complete. Missing test. Appears to be of quality.
Perfect and quality!!!
Everything is fine, delivery before a little bit, thank you.
Good product excellent quality fast shipping well packed now to test how it works
Good finishing and details, but it smells like rubber like all I 've tried so far.
Great quality, came well packed. For the price is perfect
I made a mini test of good quality at home, while I did not test it in the field, I was too sensitive for my backpack from 4f .. I realized that, in principle, I would have had enough for a liter or a liter. But I just won't completely fill...
At first glance it looks even better than my Pinguin. I like that the hose is thermally coated, has a protective cap and can be removed to wash the balloon. Time will tell if it's any better.
They look very good and it seems of very good quality, especially that it comes isolated and protected very good purchase
Sensational! Fast delivery and product quality 100%. I recommend with praise.
Same as the one that appears, but they brought me a different color than the one I asked for
Great product deliver fast truth this congratulations recommend
in 6 days it's arrive to Israel quality is high and there is a lot of storage space in the bag thanks to the seller
Just arrived and before the estimated time, first positive impression, to check the use and functionality of the water bag arrived together with the backpack, in a sealed bag.
The truth is that I love it better than I expected
I ordered a navy blue bag. I received the wrong color. Refund in progress and I keep the bag
Everything came right, great quality, resistant, water reservoir also very good. Recommend!
Very fast delivery ordered on 26th May received 1st July just six days quality of this product are very good too highly recommend this seller 10 out of 10
Good product, looks good quality, meets what you publish. Fast delivery in 8 days. I recommend it