SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Peak Hiking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material, I will try them.
It looks good, the material is water-free, let's see if they are long enough
Cool jokes, I haven't tried it yet, but they sit well and I think they will perform their function on the 100%. well done, good material .. I think that I will immediately carefully cut off the lower webbing, it already sits tight on the shoes from below. There is a hook on the bottom, it is convenient for the cord to cling to.
Ótimo produced
All Super! Quality top
good quality as mentioned arrivedveryfast. I ordered L it fits perfectly but I think XL gonna be more comfortable
There is a hole in the belt that holds the shoes, but there is no pin that holds the hole. It's going to be warm inside. Overall, I'm satisfied.
Took size m. I'm 165 tall, shoe size 40. Only, very close to, with jeans will go. But I would take a size larger.
A little missed with size (fullness). For a child under 10 years old at the time S. for an adult, take M +
Protection against rain, snow, pebbles... Quality
Took two sizes S and M. (Right s worn, left M). Caviar 35mm. In principle, both sizes fit. M-2 Si wider and 1 cm higher. If you plan to walk in the snow in warm pants, then it is better to take M immediately. And under thin and S will fit.
The material is dense, it is. the brakes are made of plastic tape and sewn with one line, this is-. There is no zipper lock, there is, leggings should fasten exclusively with Velcro, this is-.
The quality is good, the description is consistent. When choosing a size, you need to have in your head that you can wear winter boots.
The quality is hard, only the stitch on the foot under the Shoe Protector is in doubt, it does not look reliable, it may need to be strengthened
Perfectly Made hammers. The size corresponds to the size table.
The thing is excellent, solid, at least in a glance, the calves did not fit a large size. I will give it to someone.
A little delayed☝ And so it seems like nothing✌
Item received. Everything corresponds to the description I recommend the store.
Shvidka shipping! Garna yakiste! Recomer!
As described, the top is toned, Velcro and Hook, the material is tight. Good thing.